General Information

If you have any questions before placing an order, please feel free to send us an email at support@hatchmart.com or call us at +91 9497475788 and we’ll be happy to help.

No you don’t need an account in order to make a purchase from us.

It takes only 2 minutes to create your account. Head on to hatchmart.com/my-account/ and sign up with your email ID. Your Username and Password will be generated automatically and send to the registered email ID.

No, as of now we do you accept international orders.

Product and Sizing Info

Phone Cases

We use hard polycarbonate plastic for your phone cases which gives them a smooth scratch resistant finish.

We use 3D sublimation printing technology to print the phone case on the sides as well in continuation with the back.
You can check the Mobile Covers section which has list for more than 290 phone models from which you can select.

T-Shirts

We use high quality 100% cotton fabric that is soft to feel and comfortable to wear. Shrinkage if any will be within acceptable industry norms.
We use high quality ‘Direct-To-Garment’ Printing.
Our sizes run from S to XXXL. You can use our size chart to find the right fit for you.

Do not wash and dry at high temperatures. High-temperature washes can fade and crack the print, and a high-temperature dryer settings can shrink the garment, as well as damage the print.

In order for you to prolong the life of your custom print, we suggest following the care instructions below:

Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners. Tumble dry low, or hang-dry for longest life. Cool iron inside-out if necessary. Do not iron decoration. Do not dry clean.

Privacy

We respect your privacy. The only information we collect is your name, email, contact number and billing address. This information is just used for internal record keeping and we do not share it with any third party.

Hatchmart does not store any Credit/Debit card or bank account information. All this information is handled by Razorpay which is our certified, secure online payment gateway partner.

Read our Privacy policy to learn more.

Payment Details

Our Razorpay payment gateway accepts Indian credit cards (MasterCard/Visa), Amex Cards Issued in India, All Net Banking, All Debit Cards, Cash Cards & Mobile Payment as payment options.

Yes, we do offer Cash on Delivery to most locations in India. We charge a nominal Rs.75 as a COD fee.

Shipping

Paid Orders : Hatchmart offers free shipping across India for paid orders with order values greater than Rs. 500 and a charge of Rs. 50 for orders below Rs. 500.

Cash on Delivery : For COD(Cash on Delivery) orders, we charge a nominal Rs.75 as a COD fee.

It depends on the type/combination of products that you have ordered. We have different vendors for different products so your order might reach you in different packages.
Once your order is placed, we will send you a confirmation mail and we will notify you again via email with the Tracking ID once the order is shipped. You can track your order using the same. If you have any other query, write to us at contact@hatchmart.com, and your issue will be addressed.
Yes, we do offer Cash on Delivery(COD) as one of the payment options only for orders across India. We charge a nominal Rs.75 as a COD fee.
Orders are usually delivered within 5-7 working days. Orders that are completed on a Saturday, Sunday, public holiday or after 11:30am on a normal working day are shipped on the next working day.

Yes, you can definitely update your information or change the product within 24 hours from the time of order. You can do so by mailing us at contact@hatchmart.in or call us at +91-9544367067 (Monday – Friday) between 10 AM and 5 PM and we’d be glad to help you out with the same.

Return Policy

We at Hatchmart strive to give you a quality product of your choice. However, if you receive an incorrect / damaged product, you can mail us at contact@hatchmart.com and mail the product to us at the following address.

Hatchmart, No 22/245B, Mathara, P.O GA College, Calicut – 673014

Items will have to be unused and returned in their original packaging within 15 days of delivery.

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